Services

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HOME WARRANTY MANAGEMENT

  • Take all warranty requests from homeowners.

  • Physical warranty walks for all homes enrolled.

  • Live warranty orientation with physical booklets and warranty request procedures.

  • Homeowner education/set up and activation for home systems. Such as sprinklers, ring cameras, and garage door openers.

  • Track, manage, and dispatch original contractors/trades and coordinate with homeowners for scheduling repairs.

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ORIENTATION / EDUCATION

  • Dedicated US-based call center exclusively handling new construction home warranties.

  • Educate homeowner on the coverages provided by the warranty and teach them the difference between landlord and homebuilder.

  • Provide written documentation to the builder and homeowner containing a detailed list of warranty requests and if those are viable or not when compared to the official warranty booklet.

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AFTER HOURS AND EMERGENCY SERVICES

  • Dedicated 24-hour emergency phone number and email.

  • In-house emergency contractors on standby for HVAC, Plumbing, and Electrical.

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INSURANCE-BACKED WARRANTY

  • Insurance-backed structural warranty covering the full initial sales price of the home.

    • Footings and foundation systems

    • Soil movement and expansion

    • Roof framing systems

    • Load-bearing walls and partitions

    • Beams

    • Columns

    • Floor framing systems

    • Girders

    • Lintels and masonry arches

  • General liability and builder’s risk discounts available. Click here to learn more.

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Let us be the bridge between you and the home warranty company/homeowners, by consulting and advising on how to handle difficult warranty topics.